Quality is one of Gunnebo’s Core Values, and it means that everything the Group does is right from the very beginning. The Group’s work with quality is based on customers’ expectations and requires knowledge, commitment and responsibility from all employees and business partners.
A cornerstone in this is working to make continuous improvements. The improvement process is based on collaboration, dialogue and assessment with the Group’s customers.
Gunnebo’s quality assurance system is based on the ISO 9001 standard. The Group’s SVP Quality coordinates operational quality
control. Local quality managers ensure the right level of quality is met and that the Group’s quality policy is adhered to while also
assessing the efficacy of existing processes and identifying measures for improvement.
Monitoring of quality goals
Gunnebo’s quality control is based on Groupwide systems for steering, measuring and monitoring identified sub-processes. The
aim is to use key processes to get it right first time and offer faultless, on-time deliveries.
Gunnebo has two overall indicators for its quality goals: complaints from customers and delivery precision. The quality goals are evaluated annually. In 2012 the percentage of on-time deliveries increased by 11%, while the percentage of reported customer complaints and discrepancies in quality decreased by almost half. The improvements are a product of weekly monitoring of quality and delivery precision, along with attitude-changing activities for better dialogue and collaboration.